Terms & Conditions

General
1. Grand Style Hiring rents the equipment described on the client’s booking/contract, which is subject to these terms and conditions.

2. The rented equipment remains the property of Grand Style Hiring.
2.1. The client will be held liable for any equipment lost or damaged, during the stipulated rental period, at a replacement price determined by Grand Style Hiring.

3.The client is aware of the purpose for which the equipment is intended and shall use the equipment for such purpose only.
3.1 Grand Style Hiring reserves the final right of interpretation of the use and terms of hire of its items Rental Period

4.The rental period is stated on the quotation/booking/ contract/ invoice.
4.1. Any additional period will be charged at the rates of the price list, until the equipment is returned by the client or collected by Grand Style Hiring.

Booking and Payment
5. To secure a booking, we require minimum 50% non-refundable deposit for orders over R2000. Orders below R2000 require full payment to secure booking, 50% of the total is non-refundable.
5.1. The payment of the balance should be made 7 days prior delivery, at the latest.
5.2. We accept EFT only.
5.3. Proof of payment, copy of id & proof of address must be sent via the bank or via email to info@grandstylehiring.co.za to ensure your booking is confirmed
5.4. Payment must reflect in our bank account and payment must be sent from your bank to info@grandstylehiring.co.za in order for your booking to be confirmed.
5.5. No order will be processed without payment.
5.6. Items will not be delivered nor allowed to be pick-up by the client if outstanding balance is not settled.
5.7. Grand Style Hiring will not accept any new orders/new payments later than 12pm on the Wednesday of the week of which the function takes please.
5.8. Clients that live outside South Africa are liable for all bank charges that occur when paying for their orders from abroad (i.e. Rand fee, commission fee, etc.

Refundable deposit/shortage/damaged items
6.A refundable deposit is required to ensure coverage of any shortages or damages, should they occur.
6.1. The refundable deposit will be returned on the 15th or 30th working day (NOT OVER WEEKENDS OR PUBLIC HOLIDAYS) of the month after your return date specified on the booking form, whichever day is closer to your return date, regardless of whatever other false date is given to the client from an irrelevant/uninformed staff member.
6.2. The refundable deposit will be paid once all items have been checked and declared in good order. It is the clients’ responsibility to email Grand Style Hiring (info@grandstylehiring.co.za/ accounts@grandstylehiring.co.za) their banking details for the refundable deposit.
6.3. Any shortages or damages will be deducted from the refundable deposit, at the replacement price.
6.4. If the shortage or damage exceeds the refundable deposit, the client will be liable for the full amount. The balance is due for payment 7 days after client receives the shortages invoice, unless Grand Style Hiring suggests otherwise.
6.5. Clients who do not settle their outstanding balances will be subject to being handed-over to a debt collector.
6.6. Clients that have been handed-over to a debt collector are to make payments to the debt collector by the stipulated date in order to avoid legal proceedings.

Delivery and Collection
7. The client must collect and return the goods on the stipulated dates stated on the invoice.
7.1. Items must be collected on the “Date Out” by 12:00.
7.1.2. Items must be returned on the “Date in” by 12:00.
7.1.3. If the client does not return the entire order by 12:00 on the specified return date, the client will lose the refundable deposit as the client agrees to pay half the daily hire fee for the late return (after 12:00) on the specified date in, and the full daily charge for each day thereafter until such of the goods are returned.
7.2. Clients will be charged the replacement cost for items not returned/short on the specified Return Date.
7.3. Grand Style Hiring will deliver and collect at a fee, depending on the area and floor.
7.4. Transport fee is charged on the basis that items are delivered on the ground floor. An additional fee will be charged to the client if items are required to be on a different floor level. It is the client’s responsibility to inform Grand Style Hiring before signing the booking form if the delivery of goods is not on the ground floor. This is of utmost importance to ensure that Grand Style Hiring quotes accordingly.
7.5. Items must be ready for collection in the same place and manner they were delivered to; chairs must be stacked, cushions must be packed in plastic bags, linen must be dry and all other items must be in their original packaging.
7.5.1. Failure to comply with 7.5. The client will be charged an additional fee for breakdown of items and chairs. If upon collection, the goods are not present at the same place (i.e. Specific room or venue within the location) where Grand Style Hiring dropped off the items, it is client’s responsibility to return back to Grand Style Hiring’s warehouse. If the client has no means of transport to return the goods, or if Grand Style Hiring needs the items, but cannot get hold of the client, Grand Style Hiring may collect the items on the basis that the client be charged an additional transport fee and hiring cost for each day late.
7.5.2. Should the equipment not return in the same packaging as per 7.2.2, the client will be liable for the replacement cost of the packaging.
7.6. Delivery and Collection dates are stipulated on Quotes, bookings, contracts and Invoices. It is the Clients responsibility to ensure that the dates are correct and that items can be stored in a safe and sheltered place until collection.
7.7. Grand Style Hiring will not be held liable nor responsible for the client’s failure to inform us about changes in the delivery and collection date/ times. Clients will be subject to cancellation of the order without refund and penalties may be applicable.
7.8. Grand Style Hiring cannot be held responsible for any damages incurred when clients use their own transportation or a courier company.
7.9. Clients using a courier company/own transport are subject to accepting that goods leave Grand Style Hiring premises in good condition. The manner in which goods arrive at the clients’ premises or venue is not the responsibility of Grand Style Hiring.
7.9.1. Clients using a courier company/own transport to return goods are subject to Grand Style Hiring verifying the condition of the goods. In such a case the only valid count of goods shall be that of Grand Style Hiring, clients will be held liable for any damages or losses.
7.9.2. Clients will be held liable for any damages or losses occurred during their own transportation and or that of a courier company.
7.10. Upon delivery/collection, the client must ensure that he/she is present to sign the delivery note, if he or she cannot be present, the client must assign a designated person to sign on behalf of him or her.
7.10.1 In the event where the client is not present or has not assigned a person to be present to sign the delivery note, Grand Style Hiring will not be liable for any discrepancies after our driver has delivered the items and left the venue. It is the responsibility of the client to ensure that he/ she or the designated person is present at the venue to ensure that Grand Style Hiring delivers/collects the items in good order.
7.10.2. In the event where the client or the designated person is present , but is unhappy with what Grand Style Hiring has delivered (missing/damaged items), the client /designated person needs to notify the office immediately via the emergency number on the delivery note or via email to info@grandstylehiring.co.za to ensure that we can rectify the problem on site immediately whilst the our team is present at the venue. If the client does not notify the Grand Style office via email on the same day, whilst our team is present at the venue, Grand Style Hiring is under no obligation to neither rectify the mistake nor accept any discrepancies. Grand Style Hiring will not be liable to refund the client for any mishaps and we will not take over any other cost that the client may incur during this time.

8.Upon delivery/collection, the client or another person designated by the client, must check all the items and sign the delivery/collection note.
8.1. Failure to sign the delivery/collection note by the client or another person designated by the client, the client will be liable for any damages or losses suffered when Grand Style Hiring checks the collected items.
8.2. The client will be subject to Grand Style Hiring checking the items collected or received from the client. Any discrepancies the client will be held liable.
8.3. If a client does not declare items missing or damaged when checking the items, the client is subject to Grand Style Hiring checking the items; clients will be held liable for shortages or damaged items.
8.4. If a client declares missing items, the client is still subject to Grand Style Hiring checking the items and will be liable for the declared and undeclared missing and damaged items.

9.Any changes to the agreed time and or date of delivery and or collection shall be subject to additional fees.
9.1 Normal transport fees apply from Monday to Friday during working hours. Additional transport fees are charged on Saturday’s, Sunday’s, Pubic Holidays and after working hours.
9.2 Grand Style Hiring will not be held liable for late or non-delivery of goods as a result of a supervening impossibility.

Event Setup/Breakdown
10. Setup and Breakdown dates are stipulated on Quotes, bookings, contracts and Invoices. Refer to “Date in” and “Date out”. It is the Clients responsibility to ensure that the dates are correct and that items are safe and until collection/breakdown.
10.1. Setup Cost is an extra, separate cost. Normal setup costs apply from Monday to Friday during working hours. Additional setup fees are charged on Saturday’s, Sunday’s, Pubic Holidays and after working hours.
10.2. In the event where Grand Style Hiring is setting up a function for the client, the client must ensure that they are present to sign the setup satisfactory form, if he or she cannot be present, the client must assign a designated person to sign on behalf of him or her.
10.3. In the event where the client is not present or has not assigned a designated person to be present to sign the satisfactory form, Grand Style Hiring will not be liable for any discrepancies after the Grand Style Hiring’s team has completed the setup and left the venue. It is the responsibility of the client to ensure that he/ she or the designated person is present at the venue to ensure that Grand Style Hiring provides exactly what the client required as per her/he’s booking form.  Grand Style Hiring is under no obligation to neither rectify the mistake nor accept any discrepancies once the team has completed the setup and left the venue
10.4. Any addition setup services not specified on the booking form will be charged accordingly
10.5. In the event where the client is present , but is unhappy with what Grand Style Hiring has setup or the service that Grand Style Hiring is providing, The client /designated person needs to notify the office immediately via email to info@grandstylehiring.co.za to ensure that we rectify the problem on site immediately whilst our team is present at the venue. If the client does not notify the Grand Style Hiring office via email on the same day, whilst the Grand Style Hiring team is present at the venue, Grand Style Hiring will not be liable to refund the client for any mishaps or take over any other cost that the client incurs during this time.
10.6. Grand Style Hiring will not be responsible for any damages or losses of items before and/ during and / after the event. The client takes full responsibility for damages and / or losses.
10.7. Grand Style Hiring will not be responsible for any injuries to persons or deaths before and / during and / after the event. The client takes full responsibility for injuries and/ or deaths that may occur.

Care of Goods
11.Dishes, cutlery and glassware must be washed and placed in the containers provided.
11.1. Failure to comply with 11, the client will be charged a washing fee determined by Grand Style Hiring.

12. Linen should be dry and placed in plastic bags. Clients are not to wash the linen.
12.1. Linen that returns with non-removable stains, mold, torn or burned, the client will be charged the full replacement cost.
12.2. Linen that returns with excess wax that requires more than one washing, the client will be charged a washing fee.
12.3. When hiring any of our sequin linen, a mirror must be used under all décor that makes use of candles, to avoid wax from falling on sequins

13. All hired property of Grand Style Hiring, including furniture, linen, carpets and décor, must be stored in a safe and sheltered location (to avoid getting damaged or wet), when not in use.
13.1. No wet Flowers are to be used on our furniture, mainly our wooden items (i.e wooden gazebo, wooden frames etc.) – this could cause swelling of the wood.
13.2. Failure to comply with 12 & 13, the client shall be liable for any damages or losses suffered by Grand Style Hiring.
14.Flower petals and other stainable products are not allowed to be used on carpets, linen and lounge furniture.
14.1. Failure to comply with 14, the client will be charged a washing fee and may be subject to paying the replacement cost of the damaged carpet and or linen.

15. Transportation of all furniture and chairs are strictly done by Grand Style Hiring, unless special arrangements are made with the manager of Grand Style Hiring.

Cancellation/Alterations of items or full booking
16.Cancellation of an item: 50% of the total amount of the item is non-refundable after an order is confirmed.
16.1. Cancellation of entire booking: 50% of total amount of the booking is non-refundable on cancellation.
16.2. If the client only paid 50% of the order, the client will lose the full 50% deposit if he or she decides to cancel the full order
16.3. If a client wants to cancel a complete order 7 calendar days prior to pick or delivery (Date Out) of the booking, Grand Style Hiring shall be entitled to 100% of the booked amount.
16.4. No alterations/reductions to orders will be accepted 21 calendar days prior to the hiring date without being charged for. Any reductions after this time will be charged at a 50% cancellation fee per items which is being reduced.
16.5. No alterations to orders will be accepted 10 calendar days prior to the hiring date. Any reductions will not be considered and no refund will be applicable. Any increase to orders will be subject to availability.
16.6. No refunds will be given to the client for items that was hired from Grand Style Hiring and not used during the time specified on the booking form i.e. the date out until the return date (e.g. décor, furniture, the gas for outside heaters etc.). This is applicable even if the client returns the items on the same day of delivery/collection of items.

17. Grand Style Hiring shall be entitled, but not obliged, to cancel all existing hire contracts with the Customer, without notice to the Customer, and shall be entitled to the immediate return of all goods on hire to the Customer.

18. The client furthermore agrees to be liable for all the Grand Style Hiring legal costs for the attorney/client scale, including collection commission, in respect of any proceedings instituted by Grand Style Hiring for the recovery of any amounts owning by the client in terms of the agreement.

Accidents/Injuries/Death
19. In the event of any kind of loss, damage, injuries or death before during and after the Event, Grand Style Hiring will not be held responsible or liable for any kind of claims whatsoever nature. Any Kind of damages or losses of items owned by Grand Style Hiring, its Suppliers or other before and/or during and /or after the event, the client takes full responsibility for damages and / or losses in whatever kind.
19.1. In the event of any kind of accident before / during and after the contract phase with Grand Style Hiring or its Suppliers and third parties, Grand Style Hiring will not be responsible/liable for any kind of injuries to person / third parties and its employees/s or any kind of disability or deaths resulting on any kind of accident before and or / during and / or after the event. The client takes full responsibility for injuries and/ or deaths that may occur.

20.These terms and conditions are compulsory upon payment, even if the client has not signed the terms and conditions.