Terms & Conditions

General
1. Grand Style Hiring rents the equipment described on the client’s booking/contract, which is subject to these terms and conditions.

2. The rented equipment remains the property of Grand Style Hiring.
2.1. The client will be held liable for any equipment lost or damaged, during the stipulated rental period, at a replacement price determined by Grand Style Hiring.

3.The client is aware of the purpose for which the equipment is intended and shall use the equipment for such purpose only.
3.1 Grand Style Hiring reserves the final right of interpretation of the use and terms of hire of its items Rental Period

4.The rental period is stated on the quotation/booking/ contract/ invoice.
4.1. Any additional period will be charged at the rates of the price list, until the equipment is returned by the client or collected by Grand Style Hiring.

Booking and Payment
5. To secure a booking, we require minimum 50% non-refundable deposit for orders over R2000. Orders below R2000 require full payment to secure booking, 50% of the total is non-refundable.
5.1. The payment of the balance should be made 7 days prior delivery, at the latest.
5.2. We accept EFT only. If however, another payment method is approved by us,  the client will be liable for the bank charges incurred. (Cash deposits and cheque payments – R50.00, international transfers – R150.00 ) – prices are subject to change.
5.3. Proof of payment, copy of id & proof of address must be sent via the bank or via email to info@grandstylehiring.co.za to ensure your booking is confirmed
5.4. Payment MUST reflect in our bank account in order for your booking to be confirmed. NO order is allowed to be delivered or collected from our premises without FULL PAYMENT reflecting in our bank account. A proof of payment from the bank is NOT ACCEPTED!
5.5. No order will be processed without payment reflecting in our bank account.
5.6. Items will not be delivered nor allowed to be pick-up by the client if outstanding balance is not settled.
5.7. Grand Style Hiring will not accept any new orders/new payments later than 12pm on the Wednesday of the week of which the function takes please.
5.8. Clients that live outside South Africa are liable for all bank charges that occur when paying for their orders from abroad (i.e. Rand fee, commission fee, etc.
5.9. It is the client’s responsibility to check the booking form when the admin department sends it through to ensure that all items and quantities are correct. The client needs to sign the booking form and send it back to the admin department. This means that the client accepts the booking and acknowledges that all items and quantities specified on the booking is correct . Once the booking form is signed, Grand Style Hiring will not be liable if the items and/or quantities on the booking form is incorrect.

Refundable deposit/shortage/damaged items
6.A refundable deposit is required to ensure coverage of any shortages or damages, should they occur.
6.1. The refundable deposit will be returned on the 15th or last working day of the month (NOT OVER WEEKENDS OR PUBLIC HOLIDAYS) after your return date specified on the booking form. The pay back day will be on whichever day is closer to your return date, regardless of whatever other false date is given to the client from an irrelevant/uninformed staff member.
6.2. The refundable deposit will be paid once all items have been checked and declared in good order. It is the clients’ responsibility to email Grand Style Hiring (info@grandstylehiring.co.za/ accounts@grandstylehiring.co.za) their banking details for the refundable deposit.
6.3. If a client does not send his/her banking details before refund pay date specified above, we will pay him/her on the next refund date after banking details have been received.
6.4. Any shortages or damages will be deducted from the refundable deposit, at the replacement price.
6.5. If the shortage or damage exceeds the refundable deposit, the client will be liable for the full amount. The balance is due for payment 7 days after client receives the shortages invoice, unless Grand Style Hiring suggests otherwise.
6.6. Clients who do not settle their outstanding balances will be subject to being handed-over to a debt collector.
6.7. Clients that have been handed-over to a debt collector are to make payments to the debt collector by the stipulated date in order to avoid legal proceedings.

Delivery and Collection
7. The client must collect and return the goods on the stipulated dates stated on the invoice.
7.1. Items must be collected from Clients on the “Date Out” by 12:00.
7.1.2. Items must be returned by clients on the “Date in” by 12:00.
7.1.3. If the client does not return the entire order by 12:00 on the specified return date, the client will lose the refundable deposit as the client agrees to pay half the daily hire fee for the late return (after 12:00) on the specified date in, and the full daily charge for each day thereafter until such of the goods are returned.
7.2. Clients will be charged the replacement cost for items not returned/short on the specified Return Date.
7.3. Grand Style Hiring will deliver and collect at a fee, depending on the area and floor.
7.4. Transport fee is charged on the basis that items are delivered on the ground floor. An additional fee will be charged to the client if items are required to be on a different floor level. It is the client’s responsibility to inform Grand Style Hiring before signing the booking form if the delivery of goods is not on the ground floor. This is of utmost importance to ensure that Grand Style Hiring quotes accordingly.
7.5. Items must be ready for collection in the same place and manner they were delivered to; chairs must be stacked, cushions must be packed in plastic bags, linen must be dry and all other items must be in their original packaging.
7.5.1. Failure to comply with 7.5. The client will be charged an additional fee for breakdown of items and chairs. If upon collection, the goods are not present at the same place (i.e. Specific room or venue within the location) where Grand Style Hiring dropped off the items, it is client’s responsibility to return back to Grand Style Hiring’s warehouse. If the client has no means of transport to return the goods, or if Grand Style Hiring needs the items, but cannot get hold of the client, Grand Style Hiring may collect the items on the basis that the client be charged an additional transport fee and hiring cost for each day late.
7.5.2. Should the equipment not return in the same packaging as per 7.2.2, the client will be liable for the replacement cost of the packaging.
7.6. Delivery and Collection dates are stipulated on Quotes, bookings, contracts and Invoices. It is the Clients responsibility to ensure that the dates are correct and that items can be stored in a safe and sheltered place until collection.
7.7. Grand Style Hiring will not be held liable nor responsible for the client’s failure to inform us about changes in the delivery and collection date/ times. Clients will be subject to cancellation of the order without refund and penalties may be applicable.
7.8. Grand Style Hiring cannot be held responsible for any damages incurred when clients use their own transportation or a courier company.
7.9. Clients using a courier company/own transport are subject to accepting that goods leave Grand Style Hiring premises in good condition. The manner in which goods arrive at the clients’ premises or venue is not the responsibility of Grand Style Hiring.
7.9.1. Clients using a courier company/own transport to return goods are subject to Grand Style Hiring verifying the condition of the goods. In such a case the only valid count of goods shall be that of Grand Style Hiring, clients will be held liable for any damages or losses.
7.9.2. Clients will be held liable for any damages or losses occurred during their own transportation and or that of a courier company.
7.10. Upon delivery/collection, the client must ensure that he/she is present to sign the delivery note, if he or she cannot be present, the client must assign a designated person to sign on behalf of him or her.
7.10.1 In the event where the client is not present or has not assigned a person to be present to sign the delivery note, Grand Style Hiring will not be liable for any discrepancies after our driver has delivered the items and left the venue. It is the responsibility of the client to ensure that he/ she or the designated person is present at the venue to ensure that Grand Style Hiring delivers/collects the items in good order.
7.10.2. In the event where the client or the designated person is present , but is unhappy with Grand Style Hiring items (missing/damaged items delivered or collected at our warehouse), it is the client’s /designated person responsibility to notify the office immediately (the same day) in person (upon collection) or via a telephone call to 021 511 4834 or via an email to info@grandstylehiring.co.za to ensure that our team rectify’ s the problem immediately. If the client does not notify our office on the same day, whilst our team is present during the delivery/collection process, Grand Style Hiring is under no obligation to neither rectify the mistake nor accept any discrepancies. Grand Style Hiring will not be liable to refund the client for any mishaps and we will not take over any other cost that the client may incur during this time.
7.10.3 Orders are to be collected at 4 Perth Road,  off Camp road, Unit 5 Union Textile Building, Maitland , 7405

8.Upon delivery/collection, the client or another person designated by the client, must check all the items and sign the delivery/collection note.
8.1. Failure to sign the delivery/collection note by the client or another person designated by the client, the client will be liable for any damages or losses suffered when Grand Style Hiring checks the collected items.
8.2. The client will be subject to Grand Style Hiring checking the items collected or received from the client. Any discrepancies the client will be held liable.
8.3. If a client does not declare items missing or damaged when checking the items, the client is subject to Grand Style Hiring checking the items; clients will be held liable for shortages or damaged items.
8.4. If a client declares missing items, the client is still subject to Grand Style Hiring checking the items and will be liable for the declared and undeclared missing and damaged items.

9.Any changes to the agreed time and or date of delivery and or collection shall be subject to additional fees.
9.1 Normal transport fees apply from Monday to Friday during working hours. Additional transport fees are charged on Saturday’s, Sunday’s, Pubic Holidays and after working hours.
9.2 Grand Style Hiring will not be held liable for late or non-delivery of goods as a result of a supervening impossibility.
9.3 Grand Style Hiring will not be held liable if it’s staff or its items accidently cause any damage to a venue, home or any place where they are delivering and collecting items.

Event Setup/Breakdown
10. Setup and Breakdown dates are stipulated on Quotes, bookings, contracts and Invoices. Refer to “Date in” and “Date out”. It is the Clients responsibility to ensure that the dates are correct and that items are safe and until collection/breakdown.
10.1. Setup Cost is an extra, separate cost. Normal setup costs apply from Monday to Friday during working hours. Additional setup fees are charged on Saturday’s, Sunday’s, Pubic Holidays and after working hours.
10.2. In the event where Grand Style Hiring  is given a specific time to be at the venue to setup the function, the client will be billed for every hour wasted at the venue if the venue is not ready for Grand Style Hiring to setup as stipulated by the client.
10.3. In the event where Grand Style Hiring is setting up a function for the client, the client must ensure that they are present to sign the setup satisfactory form, if he or she cannot be present, the client must assign a designated person to sign on behalf of him or her.
10.4. In the event where the client is not present or has not assigned a designated person to be present to sign the satisfactory form, Grand Style Hiring will not be liable for any discrepancies after the Grand Style Hiring’s team has completed the setup and left the venue. It is the responsibility of the client to ensure that he/ she or the designated person is present at the venue to ensure that Grand Style Hiring provides exactly what the client required as per her/he’s booking form.  Grand Style Hiring is under no obligation to neither rectify the mistake nor accept any discrepancies once the team has completed the setup and left the venue
10.5. Any addition setup services not specified on the booking form will be charged accordingly
10.6. In the event where the client is present , but is unhappy with what Grand Style Hiring has setup or the service that Grand Style Hiring is providing, The client /designated person needs to notify the office immediately via email to info@grandstylehiring.co.za to ensure that we rectify the problem on site immediately whilst our team is present at the venue. If the client does not notify the Grand Style Hiring office via email on the same day, whilst the Grand Style Hiring team is present at the venue, Grand Style Hiring will not be liable to refund the client for any mishaps or take over any other cost that the client incurs during this time.
10.7. Grand Style Hiring will not be responsible for any damages or losses of items before and/ during and / after the event. The client takes full responsibility for damages and / or losses.
10.8. Grand Style Hiring will not be responsible for any injuries to persons or deaths before and / during and / after the event. The client takes full responsibility for injuries and/ or deaths that may occur.
10.8.Grand Style Hiring will not be held liable if it’s staff or its items accidently cause any damage to a venue, home or any place where they are setting up or breaking down.

Fresh/Silk Flowers
11.1. The cost of fresh flowers may vary depending on the season
11.2. When a client places/pays for an order for fresh flowers with us, Grand Style Hiring can only place the order for the fresh flowers from our farm supplier a week before the event date. Flowers may therefore vary slightly to the actual mock-up done/ the request given by the client based on the  what Grand Style Hiring’s suppliers have on hand the week before. The client therefore agrees that the flowers may differ slightly from what was requested and allows Grand Style Hiring to take the initiate to create a similar look and feel from the flowers that was provided by the farm supplier on that day.
11.3. If a client is unhappy with the quality of the flowers received, it is he/she’s responsibility to contact Grand Style Hiring immediately via email (info@grandstylehiring.co.za) or telephonically (021 511 4834) after receiving the flowers to ensure that Grand Style Hiring receives the communication straight away and rectifies the issue if need be.  If however, clients contact Grand Style Hiring a day after deliver/collection or only after the event took place, Grand Style Hiring will not be liable for any issues stated by the client.
11.4. If the client requires Grand Style Hiring to setup any items other than the flowers a day before the function and then requires Grand Style Hiring to come back to the venue again to do the flower delivery and setup on the day of the function, the client is required to pay a separate delivery fee for flowers only.
11.5. Grand Style Hiring will not take responsibility for flowers dying if a client requests that their flowers to be delivered/collected a day before their event or on a day that their event is not taking place.
11.6. When hiring silk flowers from Grand Style Hiring, clients will be held liable for the full replacement cost of any missing or damaged silk flowers.

Draping 
12.1. Draping costs excludes fairy lights
12.2. Clients who require a fire retardant certificate need to pay extra for this
12.3. Clients are required to pay a call out fee if they require Grand Style Hiring to go out to the venue and measure the dimensions of the area they want draped. The call out fee is determined by distance.
12.4. When Grand Style Hiring is setting up the draping, we are provide a 6m ladder. If the client requires equipment higher than 6m’s, it is the clients responsibility to arrange the equipment or pay Grand Style Hiring the extra cost to arrange the equipment needed.
12.4. In the event where the client has given Grand Style Hiring the incorrect draping measurements to quote on, the client is responsible/ must a agree to pay the extra cost in order for Grand Style Hiring to ahead with the additional draping.
12.5. In the event of any kind of accident before / during and after the contract phase with Grand Style Hiring or its Suppliers and third parties, Grand Style Hiring will not be responsible/liable for any kind of injuries to person / third parties and its employees/s or any kind of disability or deaths resulting on any kind of accident before and or / during and / or after the event. The client takes full responsibility for injuries and/ or deaths that may occur.

Tents
13.1. Clients who require a safety tent certificate need to pay extra for this
13.2. Clients are required to pay a call out fee if they require Grand Style Hiring to go out to the venue and measure the dimensions of the area where they want the tent to be setup. The call out fee is determined by distance.
13.3. Grand Style Hiring will not be held liable for any damages that may occur to the site when setting up or breaking down the tent (buried piped, cables or any other features) unless it has been clearly marked on site by the client.
13.4. Grand Style Hiring reserves the right to require evacuation of the tent or the cancellation of an event to be held in the tent due to health and safety conditions. Grand Style Hiring will not be liable to pay for any losses occurred by the client due to the cancellation of the contract (cost of other supplier – florists, DJ etc). The client will remain liable for the full cost of hiring the tent.
13.5.Grand Style Hiring will not be liable for any damages, delays or failure to complete the tent contract as a result of unpredictable weather conditions, loss or damaged to equipment due to fire or flood, any industrial dispute lock out of strike, any interruption or failure of main electrical supply, and any obstructions and cause out of our control.
13.6.In the event of any kind of accident before / during and after the contract phase with Grand Style Hiring or its Suppliers and third parties, Grand Style Hiring will not be responsible/liable for any kind of injuries to person / third parties and its employees/s or any kind of disability or deaths resulting on any kind of accident before and or / during and / or after the event. The client takes full responsibility for injuries and/ or deaths that may occur.

Care of Goods
14.Dishes, cutlery and glassware must be washed and placed in the containers provided.
14.1. Failure to comply with 14, the client will be charged a washing fee determined by Grand Style Hiring.

15. Linen should be dry and placed in plastic bags. Clients are not to wash the linen.
15.1. Linen that returns with non-removable stains, mould, torn or burned, the client will be charged the full replacement cost.
15.2. Linen that returns with excess wax that requires more than one washing, the client will be charged a washing fee.
15.3. When hiring any of our sequin linen, a mirror must be used under all décor that makes use of candles, to avoid wax from falling on sequins

16. All hired property of Grand Style Hiring, including furniture, linen, carpets and décor, must be stored in a safe and sheltered location (to avoid getting damaged or wet), when not in use.
16.1. No wet Flowers are to be used on our furniture, mainly our wooden items (i.e wooden gazebo, wooden frames etc.) – this could cause swelling of the wood.
16.2. Failure to comply with 15 & 16, the client shall be liable for any damages or losses suffered by Grand Style Hiring.

17.Flower petals and other stainable products are not allowed to be used on carpets, linen and lounge furniture.
17.1. Failure to comply with 14, the client will be charged a washing fee and may be subject to paying the replacement cost of the damaged carpet and or linen.

18.Transportation of all furniture and chairs are strictly done by Grand Style Hiring, unless special arrangements are made with the manager of Grand Style Hiring.

Cancellation/Alterations of items or full booking
19.Cancellation of an item: 50% of the total amount of the item is non-refundable after an order is confirmed.
19.1. Cancellation of entire booking: 50% of total amount of the booking is non-refundable on cancellation.
19.2. If the client only paid 50% of the order, the client will lose the full 50% deposit if he or she decides to cancel the full order
19.3. If a client wants to cancel a complete order 7 calendar days prior to pick or delivery (Date Out) of the booking, Grand Style Hiring shall be entitled to 100% of the booked amount.
19.4. If a client wants to cancel a complete item 7 calendar days prior to pick or delivery (Date Out) of the booking, Grand Style Hiring shall be entitled to 100% of the booked amount.
19.5. No alterations/reductions to orders will be accepted 21 calendar days prior to the hiring date without being charged for. Any reductions after this time will be charged at a 50% cancellation fee per items which is being reduced.
19.6. No alterations to orders will be accepted 10 calendar days prior to the hiring date. Any reductions will not be considered and no refund will be applicable. Any increase to orders will be subject to availability.
19.6. No refunds will be given to the client for items that was hired from Grand Style Hiring and not used during the time specified on the booking form i.e. the date out until the return date (e.g. décor, furniture, the gas for outside heaters etc.). This is applicable even if the client returns the items on the same day of delivery/collection of items.

Wedding Stationery
20. Once all details have been supplied and Grand Style Hiring has been briefed properly on the design and elements, the first proof of customized design work can be viewed 2-5 working days after the briefing date. Thereafter lead response time for amendments will be 1 working day.
20.1. Wedding stationery will be ready for collection 5-7 working days after signing off proofs.

Accidents/Injuries/Death
21. In the event of any kind of loss, damage, injuries or death before during and after the Event, Grand Style Hiring will not be held responsible or liable for any kind of claims whatsoever nature. Any Kind of damages or losses of items owned by Grand Style Hiring, its Suppliers or other before and/or during and /or after the event, the client takes full responsibility for damages and / or losses in whatever kind.
21.1. In the event of any kind of accident before / during and after the contract phase with Grand Style Hiring or its Suppliers and third parties, Grand Style Hiring will not be responsible/liable for any kind of injuries to person / third parties and its employees/s or any kind of disability or deaths resulting on any kind of accident before and or / during and / or after the event. The client takes full responsibility for injuries and/ or deaths that may occur.

COVID-19
22.If a client is not allowed to have their function due to lockdown restrictions, Grand Style Hiring will be entitled to hold their deposit as a credit for their new function date or future orders.
22.1. If the client would like to reduce their guest numbers due to lockdown restrictions, Grand Style Hiring will allow this, the client will then only be liable to pay the balance of the total order after reducing their quantities, if however the client has already paid their full order and then wants to deduct items due to covid-19 restrictions the balance owing to the client will be held as a credit by Grand Style Hiring for future orders.
22.2. Grand Style Hiring will not be held liable for any cash refunds.

OUTSOURCED ITEMS
23.1 Grand Style Hiring will not be held liable for any outsourced items.
23.2 In the event that a client is unhappy with an outsourced item, Grand Style Hiring will not be held responsible to refund or replace the item/s. 

COLLECTION OF PERSONAL INFORMATION
24. Grand Style Hiring is committed to respecting and protecting your right to privacy, and strives to collect as little personal information as possible. We are also committed to your right to view and request copies, deletion and modification of the personal information that we collect from you. Please feel free to contact us to exercise your rights in this regard.

25. Grand Style Hiring shall be entitled, but not obliged, to cancel all existing hire contracts with the Customer, without notice to the Customer, and shall be entitled to the immediate return of all goods on hire to the Customer.

26. The client furthermore agrees to be liable for all the Grand Style Hiring legal costs for the attorney/client scale, including collection commission, in respect of any proceedings instituted by Grand Style Hiring for the recovery of any amounts owning by the client in terms of the agreement.

27.These terms and conditions are compulsory and accepted by the client upon payment of their order.